At sezaneoutlets, we want you to love your purchase! If you’re not completely satisfied with your order, we’re here to help. Our goal is to make your return experience simple and hassle-free.
1. Eligibility for Returns
You can return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
Be unused, unwashed, and unworn.
Have all original tags and packaging intact.
Be free from stains, perfume, or any signs of wear.
Note: Final-sale items, accessories, and intimate apparel are not eligible for return unless defective or damaged.
2. How to Start a Return
Contact Us
Email support@sezaneoutlets.store with your order number and reason for return.
Get Return Instructions
Our team will provide you with the return address and detailed steps.
Ship Your Item
Securely pack the item and ship it back using a trackable service. Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.
Refunds will be issued to your original payment method.
Original shipping charges are non-refundable.
4. Exchanges
Need a different size or color?
We’re happy to help with an exchange if the item is still in stock. Please contact our support team before sending your item back.
5. Damaged or Incorrect Items
If you receive an item that is defective, damaged, or wrong, please contact us within 7 days of delivery. We’ll replace it or issue a full refund at no extra cost.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank or payment account again.
Contact your payment provider — processing times may vary.
If you still need help, please reach out to support@sezaneoutlets.store
7. Contact Us
We’re always here to help with your return or exchange questions.
Email: support@sezaneoutlets.store
Thank you for shopping with sezaneoutlets — your satisfaction means the world to us!